Contact me (Charlie) directly on 07791 465005 if you wish to marshal
The Volunteers Marshals Hand Book for the Welsh Gravity Enduro Series & BNES
You must be at least 18 years old on the day of the event and be fit and able to carry out your duties.
Thank you for volunteering as a course marshal for the WGES or BNES. This guide will serve as a tool to assist you with your duties. It will explain your role in the overall workings of the event, your responsibilities and give you suggestions on handling situations you are likely to encounter as a course marshal.
Volunteer marshals are extremely important to an event of this size. Remember, you are the main point of contact between the public and the event. In a sense, you are an important ambassador for the sport. Essentially, this is only a guide and we recommend you also to read a copy of the British Cycling Regulations as found HERE for a complete understanding of the technical aspects of the sport.
Your specific responsibilities will include:
• Spectator and rider management.
- Ensuring that spectators stay in designated areas and off the course.
• Ensuring that the medics respond when required.
- Ensuring you are fit and able to perform your duties. If you are injured, feeling unwell or intoxicated in any way, please contact the Head Marshal and withdraw yourself from volunteering at the event.
• Informing riders of accidents and or dangers using the flag system provided.
• Making any necessary course repairs as soon as possible.
• Reporting any incidents of foul riding, cutting of the course and any other significant rule infraction.
• Write down any possible infringements made by riders.
• Assisting the media in carrying out their jobs in the most professional and safest manner possible. Note they must at no point be located on the course and inside of the tape, this includes ‘B’ Zones which are off limits to everyone.
•Helping to clear the course of rubbish, course tape, race signage and poles after the event.
• Do not let spectators take an injured riders bike down the course or hill. Request the event manager to transport the bike back to race registration.
Hours that we require you to marshal: You can volunteer for either one or two days.
Saturday 09:30 to 16:00 Meeting at race registration in the finish arena at 07:30
Sunday 08:30 to 16:00 Meeting at race registration in the finish arena at 07:30
We will supply you with the following:
•A clean high visibility vest that must be worn at all times on the hill.
• A radio.
• A whistle.
•Transport if required to drop you up the course and to bring you back down.
• Course repair supplies (course tape, replacement poles etc.).
• A bin bag to clean your area at the end of the day.
• Yellow Flag, this may be used during practice only and is to slow the riders down if there is an incident in front of you that the riders can negotiate at a very slow speed i.e walking pace.
• Red Flag, this may be used during practice and racing and is to stop riders for when the track ahead is closed.
Keep in mind that you will be outdoors for a very long period of time in the countryside. Such areas often experience rapid weather changes. Therefore, you should carry a backpack or small bag with everything that you might need, including a jacket, rain gear, sunscreen and insect repellent.
Finally, never lose sight of the fact that in the case of an accident, you can literally hold a rider or spectators life in your hands. With this in mind, we ask you to approach and execute your responsibilities with the utmost seriousness.
Communication: A radio is a great responsibility. If you have a radio you are at a key location on the course and you will be a point of contact for your head marshal.
• If you are talking on the radio – No one else can transmit.
• Only communicate over the radio on event/race information.
• Put the radio in a position where you can easily hear anyone trying to contact you.
• Act on any news instantly.
• Respond to all radio checks and check your radio before heading up the course.
• You are often the first person to contact medical assistance after a crash. Provide an accurate description of your location and the situation.
• Please look after your radio and return it to the head marshal at the close of each day.
Team Managers / Staff: Team personnel has limited access to the start, finish area.
• Team personnel MUST only be granted the same access as a member of the public.
• Report any incident to your Head Marshal if you believe the Team personnel member(s) are acting inappropriately or are refusing to follow your reasonable directions.
Marshal Meeting Brief: Lasts approximately 15 minutes.
-Welcome and a sincere thank you.
-Introduction to the head marshal, course maintenance, and Medics with each of their roles explained.
-Your first point of call will be to the head marshal regards any questions or queries.
-Make sure you have all signed in.
-Ensure you have a Hi-Viz Vest, Whistle, Radio, Flags, Bag of food (tbc)
-Weather forecast. Ensure you wear suitable clothing for the days forecast.
-Sun cream or midge repellent will be provided at the meeting for you to apply there.
-Hi-Viz Vests must be worn at all times.
-Whistle to be blown (one short blow) for every rider, this audible message allows other riders, spectators and the next marshal to know a rider is on track.
-Yellow flag means slow down. If the track or racing line is partially blocked and you feel it is safe to allow riders around the obstacle at a slow speed then raise the yellow flag.
-Red flag means stop. If the red flag during practice looks like it will be up for more than 30 seconds then radio through. The commissaries will then make the call as to which marshals should display their red flag and possibly hold riders at the start if need be.
-Once a red flag is raised, continue to manage and observe the riders in your ‘queue’ as other riders on track maybe approaching the ‘traffic jam’ at speed. We would advise where possible to ask riders to pull over to side of the track. It may also be necessary to walk up the hill towards the end of the queue waving your red flag to ensure no riders are shunted from the rear. Before doing so, please ensure the riders at the front are under clear instruction not to ride further down the course until you advise them to do so.
-Radio must be turned on, channel one. Press button and hold to speak. Race only communication.
-Start all messages with ‘Your Marshal Number’ followed by the communication.
-If a long buzzing noise is heard, just check your not sat on the radio pressing the button in. If radio fails, contact next marshal and request a backup from the head marshal.
-We hold a duty of care for the riders and spectators as well as any riders in the area.
-If a rider crashes, usually they peel themselves up off the track. Look up the hill and assess if another rider is coming and how much time you have.
-Verbal communication with the rider is key. (We may have international riders on track so please be aware of this as there may be a communication barrier).
-If you have to attend to the rider and leave your marshal post. Inform the head marshal.
-Ensure your safety first. Make sure the track is closed above you and no riders are descending before you step into the track to assist the casualty.
-Never touch the rider or allow anybody else to touch the rider.
-If the rider can make their way to the side of the track, guide them to a safe area and collect their bike.
-If the rider needs medical assistance, radio medics, stating your marshal point, injury believed to sustained and a quick assessment of the rider and the urgency of the matter.
-If the rider is unconscious check their airway and that they are breathing, if they are not breathing check they have not swallowed their tongue, if they have, hook it out with your finger. This small but very simple act can save a life.
-If you witness a rider receiving a head impact and suspect the rider may be concussed, please notify the Commissaire and identify the rider in question.
-Do not allow anybody to ride their bike down the course! If the bike does need to be taken down, please contact course manager. The bike will be stored at race registration (Inform the rider of this).
-Keep radio clear of all non-emergency communications.
-Please only refer to riders by their rider number.
-Please be discrete on the radio. Any message relayed can be heard on each marshals and commissaries radio, plus anybody else standing by them.
-Once incident is cleared, inform head marshal course is clear. Medics to confirm they are in position. Chief Commissaire will authorise track to go live.
-During racing yellow flags away, red flags only.
-During racing if a rider leaves the track, they must re-join where they left it. No assistance by spectators, marshals or another rider is allowed.
-All spectators and media must stand outside of the tape, that includes ‘B’ zones. Nobody is allowed on the track.
-Do not allow anybody to stand on the outside of a corner or on the downside of the track where a rider may fall.
-Advise everyone to stand above the track, never below where rider and bikes may crash or slide into them.
-Spectators crossing the track. Advise them to come to your marshal point then advise them when it is safe to cross.
-Ensure any media or spectators filming that their equipment stays outside of the tape. No action cameras on poles sticking into the track. That includes flashes etc..
-If you spot a piece of track that needs course maintenance. Radio the course manager and describe what work you believe needs to be carried out. Remember this is a mountain bike event so ever protruding rocks and roots is all part of the sport.
-Marshals getting a lift please confirm with the head marshal. Transport will be provided. The pick up point is..
– Marshals walking to their marshal positions, please inform the head marshal of your planned route to the marshal point.
-Marshals in place by ‘time’. Head Marshal will do a roll call starting from top to bottom. The medics will then confirm they are in position. The course will be handed over to the Start Marshal and on their call, the track will go live.
-All riders must start from the start line.
-You will be asked by the Start Marshal to radio the progress of the first rider down the track. This opens the course.
-At end of practice sessions, the same procedure as above will be done to ensure there are no riders left on the course. Only after the last rider has completed the course and the Start Marshal announces that the track is clear can all marshals can stand down and make their way back to Race Registration.
– Do not allow any rider to push up on the track, they must leave and push up outside the tape during all practice sessions.
-Litter, if you see anyone dropping litter (riders or spectators) please ask them to take their litter away with them and dispose of it sensibly. Alternatively, pick it up and bring back with you.
-Ask dog owners to put any loose dogs on leads and keep on their lead at all times. If you see a dog defecate please ask the owner to pick up and dispose of sensibly.
-Drone aircraft. Please ask the pilot not to fly the aircraft.
-No chainsaws to be permitted onsite, no matter if the chain or arm has been removed.
-If you need the toilet, contact the head marshal.
-You are more important than the riders. Any abuse will not be tolerated. Let it pass, record the riders or spectators details and inform the head marshal. We will always back the marshals.
-After each day, please return all kit to the head marshal and sign yourself out.
-If you have any problems or concerns, speak to the head marshal today.
-Make sure you have all of your marshal kit with you and have a great day!
-You will receive £50.00 cash each full days volunteering on completion of your duties.
Any questions? Please contact Charlie Williams via email@example.com or call 07791465005
1 (a) The Company hold the standard employer’s liability and professional indemnity insurance cover in respect of all staff.
(b) All travel and meal expenses are included in the total event payment, no additional expenses are claimable.
Register as a Marshal: If you are happy with the above then please contact the Event Director Charlie Williams via firstname.lastname@example.org or call 07791465005 with your full name, age on the day of the event, mobile number and what days you wish to marshal.